Customer Service

Jones Clocks is part of the Newgate World family of brands. Our after sales and customer service is managed all in one place at newgateworld.com.

Order Changes & Cancellations

Information about amending or cancelling your order

Information about delivery times and costs

If you would like to return an unwanted item, or if your item has arrived faulty damaged or incorrect.

Everything you need to look after your Jones clock. Includes DIY repair guides, clock care advice and instruction manuals.

Answers to common questions about batteries, care, hanging and setting up, repairs, replacement parts, and digital clocks and alarms.