Frequently Asked Questions


About Jones Clocks

What is Jones Clocks?

Jones Clocks is a British clock brand that has been making affordable, design-led clocks for around 25 years. The range covers wall clocks, mantel clocks, alarm clocks, and desk clocks, with designs that sit comfortably in modern homes without the premium price tag. Jones is part of the Newgate World family of brands, designed in Britain and built to last.

What makes Jones Clocks good value?

Jones clocks are designed by the same British team behind Newgate Clocks, one of the most recognised names in the clock category, and carry the same commitment to considered design and reliable movements. The difference is price point. Jones is built specifically for people who want something that looks and feels well made without spending premium money. You get a proper clock, not a throwaway one.

Are Jones clocks good as gifts?

They are a great option. A clock is a lasting, practical gift that works for housewarmings, birthdays, Christmas, and new home celebrations. Jones clocks have enough design personality to feel like a considered choice rather than a safe fallback. The alarm clock range in particular is a reliable gift option, with enough variety to suit most tastes.

What is Space Hotel?

Space Hotel is a range within Jones Clocks with a bolder, more modern graphic design identity. The range sits within the Jones Clocks family and is available on the Jones Clocks website.


Battery and Care

Why has my clock stopped, or why is it losing time?

In the vast majority of cases this is a battery issue, and the fix is a fresh, high quality alkaline AA from a new pack. Even a battery that looks new may not deliver consistent enough power if it has been sitting in a drawer.

Watch the second hand if your clock has one. A second hand that struggles on the upward sweep, twitches without completing a full step, or stalls intermittently is always a weak battery not a fault. Clocks with a second hand use more power than those without. Larger clocks with heavier hands draw more power and will drain a battery faster than smaller models.

Genuinely faulty movements are extremely rare. If a fresh battery from a new pack does not resolve the problem, the movement may have reached the end of its life, but try the battery first, and make sure it is from a new pack rather than a spare from a drawer.

What is the best battery for a Jones clock?

Always use a brand new, high quality alkaline AA. Duracell Plus and Energizer MAX are both reliable choices. Avoid cheap unbranded batteries, old batteries from part used packs, lithium batteries, and rechargeable batteries — none of these deliver the consistent current a clock movement needs. Replace the battery at the first sign of the clock losing time rather than waiting for it to stop entirely.


Setting Up

How do I hang a Jones wall clock?

Use a wall fixing appropriate for your wall type and the weight of the clock. If you are unsure what your wall is made of or what fixing to use, a hardware store or a qualified tradesperson can advise. Most Jones wall clocks hang from a single point using a keyhole slot on the back. The hook or screw should sit level so the clock hangs flush against the wall rather than tilting forward.

How do I set the time on a Jones clock?

Use the time adjustment dial or knob on the back of the clock. If the clock does not have a glass lens, avoid turning the hands directly as this can stress the mechanism. Always move the hands forward rather than backwards when setting the time.


Repairs and Parts

Can Jones clocks be repaired?

Most can, and the fix is usually simpler than expected. A fresh battery from a new pack resolves the majority of issues. If the movement itself has failed, quartz replacement movements are widely available on Amazon and eBay, and fitting one is a job most people with some DIY know-how can manage at home. For clocks within their 12 month warranty, submit a claim through the Faults, Warranty and Repairs form on our website.

Where can I buy a replacement movement or hands for a Jones clock?

Quartz clock movements and aftermarket hands are widely available on Amazon and eBay and are inexpensive and quick to source. You need one with the correct shaft length and diameter for your clock case. The Clock Movement Identification Guide on our website explains how to measure this and what to look for. For clocks within their 12 month warranty, use the Faults, Warranty and Repairs form on our website rather than sourcing a replacement yourself.


Digital Clocks and Alarms

Do you provide manuals for Jones digital clocks?

Yes. Manuals for Jones digital and alarm clocks are available on our website, covering time setting, alarm functions, and troubleshooting.

How do I set up and use my Jones digital clock or alarm?

The process varies slightly between models, but most Jones digital clocks use a combination of Set, Mode, and Hour/Minute buttons to adjust the time and activate the alarm. Please see our website for the manual for your specific model.