Jones Clocks is part of the Newgate World family of brands. Our after sales and customer service is managed all in one place at newgateworld.com.

Faults, Warranty & Repairs Form

For repair requests, spare parts, warranty claims, damaged or incorrect items. Repair requests cover Newgate Clocks and Jones Clocks only.

After sales

DIY Spares & Repairs

We've created a series of videos and guides to help you tackle any issues that may arise with your clock at home.

DIY repair guides

Clock Care

Get all the information you need to care and maintain for your clock here, be it cleaning, battery information or hanging advice.

Clock care

Warranty & Guarantee

Find out what is covered under your 12-month Jones Clocks warranty and how to make a claim.

Warranty & Guarantee

Clock Instructions

Setup guides and online manuals for Jones analogue and digital clocks are available here.

Instructions