We hope that you are delighted with your purchase. However, if you wish to return part or all of your order, you can do so within 30 days. Please use the returns form that came with the item, or download another here. You will be responsible for shipping and cost of shipping back to Jones Clocks.
Items and their packaging must be returned in their original re-saleable condition. Once we have received your returns the item and packaging will be assessed and if in re-saleable condition, we will issue a refund to your original method of payment within 30 days. If the items are not in their original re-saleable condition we will deduct a discretionary percentage of the cost to allow for the deterioration of the product and will refund a proportion on the price you paid.
Please ensure you pack your item back in both the inner branded box and the outer shipping box. Both boxes are required, do not return the item in the inner branded box alone, or without any original packaging. If you no longer have the outer shipping box, use an alternative box with equivalent protection. Either way, the inner branded box must be included. Pop the returns form with the item in the parcel too.
Send the item back with a courier of your choice. We highly recommend using a signed, tracked and insured service in the event of the glasses arriving broken, in which case it is unlikely we will be able to honour a refund.
Ensure the parcel has the following address;
Jones Clocks Returns
C/O Newgate,
Factory 3,
Glovers Meadow,
Oswestry SY10 8NH
Once your parcel has been received, we will assess it and process your refund. Should there be any issue with the condition of the product or packaging that may affect the value of your refund we will let you know.
This returns service is only for items bought directly from www.jonesclocks.com.
Customer Services
Jones Clocks
